Terms of Service

Overview

Welcome to Rihaal.

These Terms of Service apply to your use of our website and to any purchases made from Rihaal. The terms “we”, “us” and “our” refer to Rihaal Ltd trading as Rihaal.

Rihaal operates this website and online store to provide customers with access to our products, services, information, content and shopping features.

By visiting, browsing, using our website, or placing an order with us, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service, you should not use our website or purchase from us.

Nothing in these Terms affects your statutory consumer rights.

Section 1 - Access and Account

By using our website, you confirm that you are at least the age of majority in your country or region of residence, or that you have consent from a parent or legal guardian.

To place an order or use certain features of our website, you may be asked to provide information such as your name, email address, billing address, delivery address and payment details.

You agree that all information you provide to us is accurate, current and complete.

You are responsible for keeping your account login details secure and for all activity that takes place under your account.

Section 2 - Our Products

We aim to describe and display our products as accurately as possible.

However, product colours, images and appearance may vary depending on your device, screen settings, lighting and photography.

Product descriptions, prices, images and availability may change from time to time. We reserve the right to update, amend or discontinue products at any time.

We do not guarantee that a product will appear exactly as shown on your screen, but we will make reasonable efforts to ensure that product information is accurate and not misleading.

Section 3 - Orders

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is accepted when we confirm acceptance of your order. We reserve the right to refuse, cancel or limit an order where necessary, including where:

• the product is unavailable;

• there is an error in the price or product information;

• payment cannot be authorised;

• we suspect fraud or misuse of our website;

• delivery is not available to the address provided.

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.

Please review your order carefully before submitting it. If you need to make a change after placing an order, contact us as soon as possible at support@rihaal.co. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Your purchases are subject to our Refund Policy. Nothing in these Terms affects your statutory consumer rights.

Section 4 - Prices and Billing

Product prices are shown on our website and may change without notice.

The price charged for a product will be the price shown at the time you place your order, unless there is an obvious error.

Unless otherwise stated, product prices do not include delivery charges. Delivery charges and available delivery options will be shown at checkout before you complete payment.

You agree to provide current, complete and accurate billing, delivery and payment information for all purchases.

You confirm that you are authorised to use the payment method provided and that the payment information you submit is accurate.

Section 5 - Shipping and Delivery

Shipping and delivery are handled in accordance with our Shipping Policy.

We aim to process and dispatch orders within the timeframes shown on our website. Delivery times are estimates and may vary depending on the courier, delivery location, bank holidays, busy periods and circumstances outside our control.

Shipping costs and available delivery options will be shown at checkout before you complete payment.

We are responsible for your order until it has been delivered to the delivery address provided at checkout.

Please ensure your delivery details are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

If your order is delayed, lost, damaged or incorrect, please contact us at support@rihaal.co so we can investigate and help resolve the issue.

Section 6 - Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

To request a return, please contact us at support@rihaal.co within the timeframe stated in our Refund Policy.

Refunds will be issued using the original payment method where possible.

Nothing in these Terms affects your statutory consumer rights, including any rights you may have under UK consumer law.

Section 7 - Intellectual Property

Our website, brand name, logo, text, images, graphics, product information, layout, design and other content are owned by Rihaal, its suppliers, partners or licensors and are protected by applicable intellectual property laws.

You may use our website for personal, non-commercial use only.

You must not copy, reproduce, distribute, modify, sell, exploit or use any part of our website or content without our prior written permission.

All third-party names, logos, brands and trademarks remain the property of their respective owners.

Section 8 - Optional Tools and Third-Party Services

Our website may include access to third-party tools, apps, payment providers, delivery providers or services.

We do not control every third-party service and are not responsible for third-party websites, systems or services except where required by law.

Your use of third-party services may be subject to the terms and policies of those third parties.

Section 9 - Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We are not responsible for the content, accuracy, policies or practices of third-party websites.

If you access third-party websites, you do so at your own risk.

Section 10 - Relationship with Shopify

Our store is powered by Shopify, which enables us to operate our website and online store.

Any purchases made through our website are made directly with Rihaal Ltd trading as Rihaal.

Shopify is not responsible for the products sold by Rihaal, the fulfilment of orders, customer service, returns, refunds or any issue relating to purchases made from Rihaal.

Section 11 - Privacy Policy

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed in order to operate our website, process orders, provide customer support, manage payments, arrange delivery and comply with legal obligations.

Because our store is powered by Shopify, Shopify may also process certain personal information in connection with your use of our website.

Section 12 - Customer Feedback, Reviews and Submissions

If you submit feedback, reviews, comments, images, suggestions or other content to us, you confirm that:

• the content is accurate and lawful;

• you have the right to submit it;

• it does not infringe the rights of any third party;

• it is not abusive, misleading, defamatory, obscene or harmful.

Where permitted by law, you allow us to use, reproduce, publish and display feedback or reviews you submit for the purpose of operating, improving and promoting our business.

We reserve the right to remove or refuse content that we consider unlawful, misleading, offensive, inappropriate or in breach of these Terms.

Section 13 - Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery charges or delivery times.

We reserve the right to correct errors, update information or cancel orders where information on the website is inaccurate.

If an order is cancelled because of an error and payment has already been taken, we will refund the amount paid.

Section 14 - Prohibited Uses

You must not use our website:

• for unlawful purposes;

• to violate any laws or regulations;

• to infringe our intellectual property rights or the rights of others;

• to submit false or misleading information;

• to upload or transmit viruses, malware or harmful code;

• to interfere with the security or operation of the website;

• to collect personal information from others without permission;

• to spam, phish, scrape, crawl or misuse the website;

• to impersonate another person, business or organisation.

We reserve the right to suspend, restrict or terminate access to our website if we believe these Terms have been breached.

Section 15 - Termination

We may suspend or terminate your access to our website if you breach these Terms or misuse our website.

Any obligations or liabilities incurred before termination will continue to apply.

Sections relating to intellectual property, liability, indemnity, governing law, privacy and any other provisions intended to survive termination will continue to apply after termination.

Section 16 - Disclaimer of Warranties

We aim to keep our website accurate, available and secure, but we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.

To the fullest extent permitted by law, our website is provided on an “as available” basis.

Nothing in these Terms excludes or limits your statutory consumer rights.

Section 17 - Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory consumer rights.

Subject to the above, Rihaal will not be liable for indirect, incidental or consequential losses, including loss of profits, loss of revenue, loss of data or business interruption arising from your use of our website or products.

For consumers, nothing in these Terms affects your statutory rights.

Section 18 - Indemnification

You agree to compensate and hold harmless Rihaal Ltd, its officers, employees, contractors and service providers from losses, liabilities, claims or expenses arising from your breach of these Terms, your misuse of our website, or your violation of any law or third-party rights.

This section applies only to the extent permitted by law.

Section 19 - Severability

If any part of these Terms is found to be unlawful, void or unenforceable, that part will be treated as removed to the minimum extent necessary.

The remaining parts of these Terms will continue to apply.

Section 20 - Waiver and Entire Agreement

If we do not immediately enforce any right under these Terms, this does not mean we waive that right.

These Terms, together with our policies, form the agreement between you and Rihaal regarding your use of our website and purchases from us.

Section 21 - Assignment

You may not transfer or assign your rights or obligations under these Terms without our written consent.

We may transfer or assign our rights and obligations under these Terms where necessary, including as part of a business transfer, restructuring or change in service provider.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide services or products to you shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you may have additional rights under the laws of the country where you live. Nothing in these Terms affects your statutory consumer rights.

Section 23 - Changes to These Terms

We may update these Terms from time to time.

The latest version will be available on this page. Changes will take effect when posted on our website, unless otherwise stated.

Your continued use of our website after changes are posted means that you accept the updated Terms.

Section 24 - Company and Contact Information

Questions about these Terms of Service should be sent to us at support@rihaal.co.

Our business details are:

Business name: Rihaal Ltd
Trading as: Rihaal

Registered office:
71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Store / customer support address:
78a Lozells Road, Lozells, Birmingham B19 2TD, United Kingdom

Email: support@rihaal.co
Phone: +44 7736 527879